TERMS AND CONDITIONS

OUR COMMITMENT
Our hope is that your first trip with Salmon River Adventure Company is just one of many. Thus our goal is to provide thorough and complete communications and be clear with the details of our agreement with you.  Because the fine print sometimes changes, you will receive the most current Terms & Conditions along with your travel documents at the time of booking.

PRIVACY POLICY
Our terms and conditions include this Privacy Policy (link to page) with regard to sharing customer information, data collection, marketing, email newsletters, and cookies.

RIVER ACTIVITIES: By purchasing an activity, trip, or course with the Salmon River Adventure Company you are acknowledging you are aware and meet minimum activity age and physical requirements. Requirements vary depending on the trip, and activity. Please consult individual booking pages for requirements and recommendations. Unless otherwise specified, all minors (17 and under) require the presence of an adult during whitewater activities.

MEDICAL CONCERNS: Salmon River Adventure Company activities take place in a remote location, and we ask that you inform the SRAC trip leader of any preexisting medical conditions such as severe allergic reactions, heart conditions or physical injuries that you may have. If you have a medical condition that requires medication such as an allergic reaction to food/bees, asthma, diabetes, or a heart condition, you are strongly advised to consult with your physician regarding your participation in our experiences and, if appropriate, carry any medication prescribed for your condition during this course. Additionally, please inform your trip leader of the medication you intend to carry and whether a family member or friend who is familiar with administering your medication will be participating in the course. On guided activities, your trip leader will be able to keep the medication safe and dry for you.

• Children under 12 must be supervised at all times at base camp & must stay with parent/guardian on the river.
• Children 12 & older are allowed to kayak with a guide.
• Children 6 & older are allowed to go rafting with a guide.
• For youth groups, it is advisable to send two leaders per group of twelve participants.

WEATHER & RIVER FLOWS: Salmon River Adventure Company river trips run rain or shine. However, if inclement weather presents any safety issues, someone from SRAC will reach out to reschedule or offer a refund.

In the summer months, it is usually sunny and warm, with high temperatures ranging in the mid 80’s to low 90’s and low temperatures ranging in the high 40’s to mid 50’s at night. Thunderstorms are common in the summer months as well.

For more on current water levels and historical levels, search here

Salmon River Adventure Company rapid ranking details (water levels can shift the class of water seasonally).

Class I- Easy, flat moving water with riffles.

Class II- Novice level, straightforward rapids with wide, easy channels.

Class III- Intermediate, rapids with moderate, irregular waves and more maneuvering.

Class IV-Advanced level, powerful but predicable rapids. Requires precise boat handling.

EQUIPMENT LIMITATIONS: We generally have six paddlers and one guide per raft, but this depends on bookings, availability, and water levels.  If you have six people in your group, you should be able to raft together, but this is not always guaranteed. How the trip shakes out, depends upon a couple of factors: the size of your group and the number of bookings for your time slot. The trip leader for your group will determine the raft assignments the day of your trip but will do their best to keep your group together.

Please note that all Salmon River Adventure Company equipment has manufacturer weight limitations which must be abided by for your safety.  We reserve the right to refuse service or the use of a rental if these manufacturer recommendations are exceeded.

Swimming skills are important to white water running.  Salmon River Adventure Company reserves the right to refuse service if water levels or the product selected require a reasonable level of water experience (swimming skill).  Swimming ability and personal weight information are quested in your Liability of Risk form, Salmon River Adventure Company cannot be held responsible if incorrect information is given on forms that you complete prior to your experience.

Age Limitations:

Rafting: 4 yrs. or 6 yrs. (Depending upon the current water levels)

Whitewater kayaking: 12+ yrs.

Inflatable kayak, stand up paddle boards, or sit on top kayak: 12+ yrs.

Weight Limitations:

            Our rental fleet of stand-up paddle board, inflatable kayaks and hard-shell kayaks range from 275 to 325 lbs. 

            While rafts can carry more weight, our PFDs need to be able to keep guest afloat through whitewater. 300 lbs per guest is a maximum, but also requires swimming ability and the ability of our guide to navigate the boat safely with the total weight of cargo on a boat.  We reserve the right to refuse service if individual weights or the total of a rafting party weight is deemed unsafe due to equipment limitations.

DINNING

The Eddy, our onsite restaurant serves family style meals at 8:00AM, 12:00PM and 6:00PM daily.

Coffee and/or tea will be hot and ready by 7:00AM.

 

All food service and consumption are limited to our Eddy Deck area.  There is no eating in other structures, tents, or around the base camp. This strict policy allows SRAC to monitor all food waste and minimize the impact of human food on wildlife.  It also supports our mission to minimize small critter/insect visitors to our lodging areas.

PERSONAL FOOD: There is wildlife in the area, and we need to be diligent about keeping food in the designated areas. We have not had any issues with bears, and we plan to keep it that way. We have a very strict policy of no food/snacks in tents or other campus structures.  If you arrive with food, we are happy to allow food storage in out Cafe Kitchen area.  If you have some small, sealed, personal snacks that you would like to bring onto our base camp please let us know, and we will find a safe spot to store them.

Most of our retreats and whitewater courses include meals, prepared daily at our Eddy Restaurant.  Meals are provided beginning with lunch the first day and ending with lunch on the last day.

ALCOHOL: Guests are welcome to bring their own alcohol for personal consumption while visiting our base camp for a course or trip.  We will not allow underage consumption or drunk and disorderly conduct at camp.  We love a good time but reserve the right to end service to guests if misconduct interrupts and experience or threatens safety.

ALLERGIES & DIETARY REQUESTS: We try to accommodate some special dietary needs, but please let us know in advance. If you have a specific food allergy or sensitivity or if you have dietary restrictions based on a lifestyle choice or religious practice. If your food allergy is severe, we need to have a more in-depth conversation about what can and cannot be done. We cannot absolutely guarantee your safety if your food allergy is severe enough to cause anaphylaxis. You must bring an adequate amount of supply of your own Epi-pens to meet your needs. Please understand that one injection of an Epi-pen will only last 10-20 minutes and that an evacuation from the river may take hours. Please email dining@salmonwhitewater.com at least two weeks prior to your trip to let our kitchen staff know of any dietary concerns.

ACCOMMODATIONS:  To have a truly unique wild experience, our sleeping accommodations include two options:

• Glamping tents offer mattress bed sleeping with all bedding provided. Each wall tent will come with a small lockable storage area, a solar light, 2 butterfly chairs, end table, rug, and broom.
• Classic canvas wall tents offer cot or platform beds with a “Paco” type sleeping pad. Please bring your own sleeping bag/pillow.

*We try to keep the critters out, but this is camping! We call it “fun, not fancy.” So, be prepared to experience wild Idaho.

Quiet hours are from 10pm to 7am daily.

All overnight guests have access to our “Grover,” our toilet and bath house with mountain fresh running water, flushing toilets and hot showers.

SPECIAL REQUESTS: If necessary, guests may arrive early or depart late with prior approval. Please reach out to us before your stay, so that we may accommodate your needs.  We are always happy to book additional nights on either end of you your experience if we have availability.

PETS POLICY: We do not allow pets, with the exception of ADA compliant Service Animals. Guests are responsible for their Service Animal’s behavior and SRAC reserves the right to charge the Guest’s credit card for damages and/or cleaning fees associated with authorized or unauthorized pet’s and/or Service Animal’s in SRAC facilities. ADA compliant Service Animals must be declared upon check-in. SRAC adheres to the ADA definition of Service Animal.

SRAC reserves the right, when it is not obvious what service a Service Animal provides, to ask clarifying questions to determine the eligibility of identified Service Animals in accordance with 28 CFR 36.302(c)(6). We reserve the right to require changes, removal of animal(s) from the premises or to refuse or discontinue service without refund if, at the SRAC’s sole discretion, the Service Animal is considered dangerous, unhealthy, likely to frighten, harm, or disrupt guests, has damaged property, or for failure to abide by SRAC policies.

WIFI & ELECTRONICS: Star Link service allows guests to stay connected during your time at our Base Camp.  We do run on a solar grid with a generator backup, which can create interruptions and stalls in service.  With wifi most providers allow for Wi-Fi calling but know that there is no actual cellular service available at Salmon River Adventure Company.  If needed some cell service is available 12 miles away in North Fork, Idaho. Additionally, we do have a landline available in case of an emergency.

Guests should take care with any electronics they may choose to bring with them. There is limited ability to charge devices as there is no electricity wired to any of our tents.  Power plugs are available in the Eddy Restaurant and bath house. Salmon River Adventure Company is not responsible for lost, damaged, or stolen devices.

SAFETY: NO OPEN FLAMES: The Salmon River Adventure Company is completely a non-smoking facility. Any charges resulting from deodorizing the property or other smoke-related maintenance shall be the financial responsibility of the occupant.

The smallest spark as the potential to start a fire that can burn thousands of acres and cost millions of dollars. To help protect Salmon River Adventure Company and the Salmon-Challis National Forest from fire, campfires and other open flames are only allowed in the campfire pit with prior permission. No fireworks are allowed in camp

ILLICIT DRUGS & ALCHOHOL: The Salmon River Adventure Company cannot allow anyone impaired by drugs or alcohol to participate in any of our guided or unguided adventures.  Illegal substances are not allowed on our guided adventures or on our base camp.

DEPOSITS

The following deposit amounts are required to confirm your space(s) within 10 days of your reservation:

Trips lasting 6 or more days:  $600 per person; $750 per person for Base Camp Facility Rental

Trips lasting 5 days:  $500 per person.

Trips lasting 4 days:  $400 per person.

Trips lasting 3 days:  $300 per person.

Trips lasting 2 days: $60 per person

1-day trip: $30 per person

Please note: some of our private charters require a 2nd deposit of $500, due 120 days prior to departure.  Payment terms and conditions, including due dates and amounts, will be clearly laid out in your reservation materials.

BALANCE DUE

• USA-based trips: Full payment is due 60 days prior to departure.

Prices are based on a 3% cash discount.  You are welcome to pay the final balance with a credit card with an additional 3% administrative fee.

Reservations made after the balance due date must be paid in full at the time of booking. We reserve the right to cancel your reservation if full payment is not received by the due date.

CANCELLATIONS AND REFUNDS: If you find it necessary to cancel your trip, you should notify SRAC in writing, by e-mail immediately.  If written cancellation is received (call to verify) before the final balance is due, you will be given a refund less the amount of the deposit.  Deposits are not refundable.  If cancellations are made on or after the final due date, no money will be refunded.  If you are unable to go on the trip, you are welcome to find a replacement for yourself.  Please understand that once you’ve signed up, we lose the right to sell your reserved space to other individuals or groups.  Therefore, we regret that we cannot make exceptions for personal emergencies.  For this reason, we strongly recommend you consider purchasing the Travel Protection Plan SRAC offers.

 

*NOTE: The trip leader has the right to disqualify a guest at any time during the trip, or at the pre-trip meeting, if she or he feels the guest is physically or mentally incapable of participation or if the guest continuing on the trip will jeopardize the safety of the individual involved or the group.  Refunds are not available under such circumstances.

TRANSFER FEES
If you transfer from one trip to another, there is a $75 per person charge.

GROUP AND CHARTER RATES
On many trips, we offer a Group Rate for groups of 8 or more.  We are also happy to arrange private charter trips. Contact us for details.

DAMAGE POLICY
For rafting, full payment is taken at the time of your booking, to reserve your trip. For our whitewater courses, 50% is due at the time of booking, and the remainder is due 60 days prior to your trip.

SRAC reserves the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent, or reckless act of the guest to the property or structure.

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges.

By making a Lodging Reservation with the Salmon River Adventure Company you accept and agree to the Lodging Policies outlined by SRAC and fully accept financial responsibility for all charges. By making a Lodging Reservation with the Salmon River Adventure Company you agree to indemnify, hold harmless, and defend the Salmon River Adventure Company, its owners, agents, and employees from any and all liability, damage, fines, claims, losses, or cost of any type including reasonable attorney’s fees, arising out of or relating to any claim for personal injury or property damage caused by the Guest, or Service Animal(s), and agree to make reimbursement for such damages on demand. By making a Reservation with the Salmon River Adventure Company you further agree to release, waive, forever discharge, and covenant not to sue the Salmon River Adventure Company related in any way to this agreement.

TRAVEL PROTECTION PLAN
We strongly recommend that you purchase a travel protection plan which can include a full trip refund should you cancel at any time for medical or health reasons.  Coverage also includes medical evacuation, trip delay, and other elements.  Because so many of our guests purchase this plan, we add the cost to your invoice as a convenience and it becomes effective on the day your premium is received in our office.  Should you not wish to purchase this travel plan, simply deduct its cost from your invoice. Please see out Travel Insurance Information (link to page) page for additional details.

TRIP MEMBER’S RESPONSIBILITY
Trip members have the responsibility to select a trip appropriate to their abilities and interests. We are happy to discuss the trip with you if you have any questions or concerns. Trip members are held responsible for being in sufficiently good health to undertake the trip. Members are also responsible for studying all pre-departure information; for bringing the appropriate clothing and equipment as detailed therein and, for acting in a manner considerate of fellow group members.

Any person who is diabetic, epileptic, or asthmatic or has a history of heart trouble, is allergic to bee/scorpion stings, or takes daily prescription drugs should include this information on the reservation form or inform our office. Trip members will also alert their guide (s) of any medical history that could become a problem on the trip. People with a history of heart trouble, pregnant women, or any other potentially serious medical condition should consult their doctor before coming on a trip.

WAITING LISTS
If you wish to be wait-listed for a full trip, a normal deposit is required.  If an opening occurs on the trip, you will be informed and automatically transferred to the trip roster if you wish to join the trip, subject to the normal cancellation policy should you accept the slot.   Otherwise, your deposit will be refunded in full.

SRACreserved the right to take photographic or film records of any of our trips and may use any such records for promotional and/or commercial purposes.

SRAC reserved the right to decline to accept- or restrain from further participation- any person whose actions or deportment impede trip operations or rights, welfare, or enjoyment of other trip members.  A refund based on the cost of unused land services is the limit of SRACs’ responsibility.

RESPONSIBILITY ~ AN IMPORTANT NOTICE
Payment of your deposit represents your acceptance of the following conditions: SRAC LEGAL ENTITY NAME (dba Salmon River Adventure Company), its subsidiaries and cooperating agencies act only in the capacity of agents for the participants in all matters relating to transportation and/or all other related travel services and assume no responsibility or liability whatsoever for injury, loss or damage to person or property, however, caused, in connection with any service, including, but not limited to, that resulting directly or indirectly from acts of God, detention, irregularity, annoyance, delays, and expenses arising from strikes, theft, quarantine, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, government restrictions or regulations, civil disturbances, and discrepancies or changes in transit over which we have no control.

SRAC reserves the right, either prior to or after departure, in its good-faith discretion and in circumstances that warrant it, to change or re-price any tour, trip, or expedition.  This includes the possibility of moving to a different river or river segment due to extreme water conditions, forest fires, road closures, and/or acts of God.
If we are not able to provide a substitute trip, river, or altered itinerary and have to cancel the departure completely, you will be refunded in full. Refunds are limited to the amount actually paid to SRAC.

SRAC reserved the right to cancel trips that are below the trip minimum (usually 4-5 persons).  All trip members will be notified a minimum of 30 days before the trip departs and will receive a full refund.

In the event of trip cancellation, SRAC is not responsible for additional expenses incurred by trip members, such as penalties incurred through the purchase of non-refundable airline tickets, medical expenses, and passport and visa fees.

PERMITTING AGENCIES
SRAC LEGAL ENTITY NAME each doing business as Salmon River Adventure Company, is proud to be an Equal Opportunity recreation service provider under separate permits from the U.S. Forest Service. These permits allow us to provide services and access to some of America’s most astounding resources that might otherwise be inaccessible to most members of the public.

SRAC LEGAL ENTITY NAME operates under a special use permit granted by the U.S. National Forest Service on the Salmon-Challis District U.S. Forest Service.

All our operations and facilities are operated on a non-discriminatory basis.

“The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program.  (Not all prohibited bases apply to all programs.)  Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD).  To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, DC  20250-9410, or call (800) 795-3272 (voice) or (202) 720-6382 (TDD).  USDA is an equal opportunity provider and employer.”

SRAC LEGAL ENTITY NAMEis bonded and fully licensed by the state of Idaho. We are members of: America Outdoors; Idaho Outfitters and Guides Association; National Association of Interpretation; Lewis and Clark Heritage Trail Foundation and many other effective organizations.

TIERED PRICING
Our trips are budgeted for full or near-full sign-ups which enables us to offer trips at the lowest possible price.  Because of numerous fixed costs, it is more expensive to operate a trip for a small group.  Therefore, on some of our trips, in order to avoid having to cancel a trip, we have a “tier-pricing” system to avoid canceling a trip with a low number of sign-ups.  We have found that most people also prefer this alternative to have a trip canceled.   Thus, you will note on our trip prices that there is a different price tier.

Tier pricing is calculated on the number of full revenue passengers.  Trip physicians, staff, or guests of SRAC (travel writers, trip leaders-in-training, office staff, etc.) are not included in the tier pricing structure.  Trip costs quoted are based on foreign exchange rates current at the time of this printing.  We reserve the right to raise the trip fee if there are exceptional cost increases beyond our control.

We will initially invoice you at the higher tier price, and refund the difference depending on the final group size.

 

Travel Protection

Although our intention is for a safe trip for all, we strongly recommend that you help protect yourself, your belongings, and your vacation through the purchase of an optional travel protection plan. For multi-day adventures, SRAC strongly recommends a travel protection plan that includes trip cancellation and interruption coverage, baggage loss protection, emergency medical and emergency medical evacuation coverage. A travel protection plan may help reimburse the cost of your pre-paid, non-refundable payments in the event you are prevented from taking your trip for a covered reason. Trip participants should realize that in the event of illness or injury on a wilderness trip, evacuation can be prolonged, difficult and expensive. Baggage and cameras are carried entirely at the owner’s risk, and we accept no responsibility for lost, damaged or delayed property. For complete details and to purchase a plan we highly recommend, visit: XXXXXXXXX.

Trip Forms

All participants are required to complete their registration forms and sign a standard liability waiver or assumption of risk before the trip, acknowledging awareness and acceptance of some risks associated with adventure travel.

Responsibility – An Important Notice

Payment of your deposit represents your acceptance of the following conditions:  SRAC LEGAL ENTITY NAME, its subsidiaries and cooperating agencies act only in the capacity of agents for the participants in all matters relating to transportation and/or all other related travel services, and assume no responsibility for injury, loss or damage to person or property, however caused, in connection with any service, including, but not limited to that resulting directly or indirectly from acts of God, detention, annoyance, delays and expenses arising from quarantine, strikes, theft, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, government restrictions or regulations, and discrepancies or changes in transit over which we have no control. Reasonable changes in itinerary may be made where deemed advisable for the comfort and well-being of the participants, including cancellation due to water fluctuation, insufficient bookings, and other factors. Prices and dates subject to change without notice.

SRAC trips occur in areas where unpredictable environmental conditions are to be expected.  To avoid dangerous situations for our guests and guides, it is important that all travelers obey the rules and regulations as determined by the managing agencies and the Trip Leader and demonstrate reasonable consideration for other guests and SRAC employees.  We reserve the right to remove any guest from a trip if, in our opinion, that guest’s actions or behaviors pose a threat to the safety of her/himself or others, or if those actions or behaviors compromise the enjoyment of the trip for others.  Should a guest be asked to leave a trip, there will be no refund for the unused portion, nor will SRAC be responsible for additional expenses incurred by the guest for accommodations, return transport, change fees, etc.

Tipping

Our guides work very hard to please you and provide an excellent experience. They appreciate whatever feedback you care to give them, including a gratuity if you so desire.

Guide Requests

SRAC is proud of the fact that we can sometimes bring clients together with their favorite guides. However, guide requests are often not possible and cannot be guaranteed for a variety of reasons. We will do everything we can to schedule you with the guide you have requested, but in the end, please understand that accommodating your request may not be feasible.

How We Protect Your Personal and Financial Information

We use many safeguards that include both technical and physical measures to protect your information. These safeguards are continually updated and maintained by our information security professionals.

For online transactions, we use Secure Sockets Layer (SSL) technology which encrypts your information automatically, and digital security certificates that guarantee your information is being transmitted in secure form directly to our web servers, and not to an unauthorized server. Due to the nature of our services, it is necessary to collect and store a certain amount of personal and financial information. By submitting your information to us, you consent to the storage of this information for a period of time deemed appropriate by us.  Our internal computer systems are protected with anti-virus/spyware protection and firewalls that block unauthorized access by individuals or networks. SRAC LEGAL ENTITY NAME is a PCI Compliant company.

Privacy Policy

SRAC sends out a periodic e-newsletters and area- or activity-specific news that we think you’ll want to hear about, but you can count on us to not share your email address with any third-party company without your permission and you can unsubscribe from our emails at any time. Additionally, all address, personal and financial information is strictly protected. Learn more here: http://www.salmonwhitewater/privacy-policy.

Copyright

Domestic and International copyright and trademark laws protect the entire contents of this catalog. The owner of the intellectual property, copyrights and trademarks is SRAC LEGAL ENTITY NAME  You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any manner the material in this catalog, including text, graphics or photos.

Trademarks

Any use of the SRAC family of companies’ trademarks is strictly prohibited without the express written permission of SRAC LEGAL ENTITY NAME.